Effective as of August 31, 2008
What Information Does CardioCare Collect?
PLEASE NOTE: THE TYPE OF DATA COLLECTED BY CARDIOCARE THROUGH THE SITE WILL VARY WITH YOUR USE OF THE SITE.
We strive generally to use only the minimum amount of your personal identifying information. But, to provide you quality care and services and otherwise comply with certain legal requirements, CardioCare may collect personal identifying information from different parts of its Site. CardioCare primarily gathers this information from the Site's online record request and new patient forms. But, CardioCare may request personal identifying information at other times, including, but not limited to, when you report a problem with our Site, when you complete on-line survey forms, or when you request to receive communications from CardioCare. Below, we provide specific examples of the types of personal identifying information CardioCare collects through the Site. Again, please be aware that the type of data collected by CardioCare will vary with your use of the Site.
Contact Information: CardioCare may request and collect contact and other personal identifying information, such as your name, address, phone number, facsimile number, and e-mail address, on both yourself and your emergency contact(s).
Health Information: CardioCare may request and collect information regarding medication, allergies, symptoms, and medical history.
Financial Information: CardioCare may request health insurance information or other forms of third party payment information.
Demographic Information: CardioCare may collect demographic and profile data, such as exercise, nutritional, and dietary information.
Transactional Information: CardioCare may maintain a database of aggregated information about the transactions on the Site, such as offer/request data, service categories, and article selection data.
Technical Information: CardioCare may also collect Internet Protocol (IP) addresses from all users of our Site, the date and time of access, and may catalog the type of computer, browser, or operating system used by the user.
How Does CardioCare Use that Information?
Most of the Site is informational in nature and publicly available to all users. Consequently, until you register to submit patient information, participate in surveys, or receive information from CardioCare, you are able to browse the Site without providing any personal identifying information, although your browser may tell us what type of computer and operating system you are using as well as other kinds of technical information. Nevertheless, to improve the quality of our care, we ask for the collection of personal identifying information to assist us with providing treatment or our medical services, to coordinate or manage your health care, or for medical consultations or referrals. Below, and in addition to using or disclosing your information as may be required by federal, state, or local law or in connection with judicial and administrative proceedings or for law enforcement purposes, we set forth more detail on how CardioCare uses your personal identifying information.
Appointment Reminders: CardioCare may use or disclose your health information to contact you about appointments and treatment.
Treatment: CardioCare may disclose your information to doctors, nurses, technicians, medical students and other personnel who are involved in taking care of you or to arrange a referral or consultation. We may also use or disclose information about you to coordinate different medical services you may need, such as prescriptions, lab work, and diagnostic testing. In addition, we may disclose information about you to emergency contact(s) or other people outside our facility, such as friends, family members, home health agencies, therapists, nursing homes, and clergy, who may be involved in your care outside our facility.
Payment: We may provide your information to your family members or friends, health plans or insurance carriers, or other billing providers or administrators involved in paying for your treatment and our services. We may also contact your insurance company to verify your benefits, obtain prior authorization, and to inform them of potential treatments. In addition, we may disclose your information to third parties that assist us with processing payments and collections or as required by applicable workers compensation and similar laws.
Research: We may disclose your information for medical research that has been approved by you.
Organ and Tissue Donation: We may use or disclose your information in connection with organ or tissue donations or programs.
Public Health Activities: We may disclose your information to public health or legal authorities whose official activities include preventing or controlling disease, injury, or disability. We may use or disclose your information to report reactions to medications, problems with products, or to notify people of recalls of products they may be using. In addition, we may use or disclose your information to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease.
Coroners, Medical Examiners, and Funeral Directors: We may also disclose your information to coroners, medical examiners, and funeral directors as allowed by law to carry out their duties.
Government Functions: We may use your information as required by command authorities if you are in the military or a veteran. We may disclose your information to federal officials for national security purposes, including, without limitation, with respect to providing protective services to the U.S. President, heads of sate, or in connection with special investigations or to make a medical suitability determination(s) for Foreign Service.
Technical Information: We use technical information, such as your IP address or browser type, to help diagnose problems with our servers, analyze Site usage trends, track user movements on the Site, and to otherwise manage and monitor our Site.
Your Privacy Rights Regarding Your Information.
The collection, use, and disclosure of your personal identifying information is necessary for CardioCare to provide services and to operate certain areas of the Site. But, a number of CardioCare's on-line materials and resources are completely voluntary, and as you are otherwise permitted to browse through and access the non-restricted areas of the Site, you can decide on your own if you wish to provide your personal identifying information. Nevertheless, when we do collect your personal identifying information, CardioCare acknowledges that you have the following rights concerning the information that CardioCare maintains about you:
Right to Review Health Record: You have the right to review and receive a copy of your health or billing record. To do so, please contact CardioCare in writing as noted below. Please note that a fee may be assessed for the cost of copying or mailing your record as permitted by law. In certain situations, we may deny your request, and if we do so, we will provide you with reasonable explanation for such denial and explain how such denial may be reviewed or appealed.
Right to Update Health Record: You have the right to request that we amend your health record by submitting such request in writing and setting forth in reasonable detail the reason(s) for such request. Moreover, when you cease to use CardioCare's services and no longer wish to be included in CardioCare database, you may contact CardioCare to request to have your information removed from our database. To do so, please contact CardioCare as noted below. In certain situations, we may deny your request, and if we do so, we will provide you with a reasonable explanation for such denial and explain how such denial may be reviewed or appealed.
Right to Review List of Disclosures: You have the right to request a list reasonably detailing the disclosures we have made about your health information. Please note, however, that this list will not contain information prior to April 14, 2003 or which were made per your authorization, in accordance with applicable law(s), or for the purposes of treatment, payment, or our health care operations. To do so, please contact CardioCare in writing as noted below.
Right to Request Restriction on Certain Uses or Disclosures: You have the right to request that we limit how we use and disclose your information. We will consider your request, but we are not legally required to accept all such requests. If we do accept your request, we will comply to the extent permitted by law or to the extent such request does not interfere with providing emergency treatment or care. To do so, please contact CardioCare in writing as noted below.
Right to Determine Method of Communication: You have the right to request that we communicate with you in a certain way, such as by mail or facsimile or at a certain location. We will try and honor your request if we reasonably can. To do so, please contact CardioCare in writing as noted below.
What About External or Third Party Web Sites?
What About Security?
CardioCare places a premium on making sure that personal identifying information remains private and secure and is not subject to misuse or manipulation. Accordingly, this Site has commercially reasonable security measures in place, including storage of personal identifying information in a secure environment, to protect against the loss, misuse, and alteration of the information under CardioCare's control. Nevertheless, although CardioCare has endeavored to create a secure and reliable Site, the confidentiality of any communication or material transmitted via the Internet cannot be guaranteed. Accordingly, you should consider carefully if you want to submit your personal identifying information via the Internet.
What About Children?
Moreover, if you would like to exercise your privacy rights, you may contact us in writing as noted above to discuss the matter or you can file a complaint with the Secretary of the Department of Health and Human Services.